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Operator supportIssue13 Nov, 2024

Support post

(Issue #MS-IS-1311-501) I am not getting notifications when new members join

I am not getting notifications when new members are joining and this will be important as we are opening up the monthly membership tier soon.

Type

Bug

Feature

Status

Open

In progress

Resolved

Wont fix

Duplicate

Priority

High

Medium

Low

Regal Resilience

0comments

MainCross Social+

Commented 13 Nov, 2024

These are separate flows:

Notifications upon member joining the network - Historically this not been done since it can get overwhelming when a flood of new members sign up. Nevertheless, see https://www.maincross.net/p/issue-ms-is-1311-398-email-notification-when-a-new-member-signs-up-3qmybb52j58e7mq where this is under consideration.
Notifications upon member getting access to a channel via paywall is already sent.

Regal Resilience

Replied 18 Nov, 2024

@maincross the point is my email is not getting notifications neither is the platform alert system letting me know so I am not sure what the solution is -- I am only receiving a note when current members post something.

MainCross Social+

Replied 18 Nov, 2024

As mentioned above, this feature is not there currently and is under consideration in the linked feature request.

Regal Resilience

Replied 18 Nov, 2024

@maincross -- So what is the solve you are talking about? Because you stated in your original message 2. Notifications upon member getting access to a channel via paywall is already sent.

I am not receiving them -- I am getting other notices but not members who are subscribing so where are they being sent to as my email is working and its not in the junk mail either

MainCross Social+

Replied 20 Nov, 2024

You are not receiving them since no member has paid to access a channel yet on your network (ie paid for the monthly membership tier). When that event will occur, you will get notified in-app and via email.

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