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Operator supportIssue26 Nov, 2024

Support post

(Issue #MS-IS-2611-957) Sharing a link to HivedMusic shows an ancient icon

Hi Guys,

I was messaging someone on LinkedIn, and included the link to HivedMusic (https://hivedmusic.com). The link in the message after pressing return updated to show the temp logo from years ago (see attached snippet from LinkedIn messaging window).

I do not understand why this is occurring, and can't find the old temp logo anywhere in our system. Is this something that I've screwed up? In which case, how do I fix this? Or... is something broken (using old cache or such).

Type

Bug

Feature

Status

Open

In progress

Resolved

Wont fix

Duplicate

Priority

High

Medium

Low

HivedMusic

0comments

MainCross Social+

Commented 16 hours ago

It looks like something cached on LinkedIn side, so this may be checked with their support. Perhaps try with www in the URL.

In the meanwhile you may test the URL in Telegram, WhatsApp etc for the link preview - which is correct (screenshot above). You may also check https://www.opengraph.xyz/url/https%3A%2F%2Fhivedmusic.com

HivedMusic

Replied 13 hours ago

Interesting. I checked via opengraph, and it shows the correct image with LinkedIn. So... this must be something to do with cacheing on my computer / browser.

HivedMusic

Replied 13 hours ago

I just used the LinkedIn Post Inspector Tool to force LinkedIn to refresh the cached image. https://www.linkedin.com/post-inspector/

I then deleted all cached images and files in my browser.

The correct image now show in LinkedIn, including for all past posts that showed the old image.

Thanks for pointing me that direction. Thought that I'd share the solution here for others to see in case they run into it too.

MainCross Social+

Replied 6 hours ago

Sweeeeeet, thank you for sharing.

Interesting. I checked via opengraph, and it shows the correct image with LinkedIn

Note that opengraph is just emulating how it looks (visually) on each service, including Li. It can't actually pull a link via each service and display it - that's internal to each service.

If one sees a malformed link preview (for a url originating from a Maincross instance) on any service, then one may try to clear the cache on that service first since link previews are aggressively cached by all. Facebook, Twitter, Li and Telegram all have their tools for this, though we haven't seen one on WhatsApp yet.

HivedMusic

Replied 6 hours ago

btw... I coined a term that you might enjoy: WhatsCrap :-)

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Sweeeeeet, thank you for sharing. Interesting. I checked via opengraph, and it shows the correct image with LinkedIn Note that opengraph is just emulating how it looks (visually) on each service, including Li. It can't actually pull a link via each...

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It looks like something cached on LinkedIn side, so this may be checked with their support. Perhaps try with www in the URL. In the meanwhile you may test the URL in Telegram, WhatsApp etc for the link preview - which is correct (screenshot above). You may also check https://www.opengraph.xyz/url/https%3A%2F%2Fhivedmusic.com

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