Operator supportQuestion04 Jan, 2025

Support post

When I setup Site Entry Gate, how do I include links to TOS and Privacy Policy?

Hi,

For the Site Entry Gate on HivedMusic, we have the following:

Are you 18 or Older?

By clicking "Yes I Am", I agree to HivedMusic's Terms of Service & Privacy Policy

How do I include links to HivedMusic's Terms of Service and Privacy Policy in the Site Entry Gate PopUp?

Before the ability to create / manage our own Site Entry Gate, our popup contained links to the Terms of Service and Privacy Policy. That way, it is a click through agreement for entry to the network.

HivedMusic

@HivedMusic

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When I setup Site Entry Gate, how do I include links to TOS and Privacy Policy?

Hi, For the Site Entry Gate on HivedMusic, we have the following: Are you 18 or Older? By clicking "Yes I Am", I agree to HivedMusic's Terms of Service & Privacy Policy How do I include links to HivedMusic's Terms of Service and Privacy Policy in the...

Your answer?

Issue02 Jan, 2025

(Issue #MS-IS-2611-290) Post on a channel, doesn't appear in the channel

Well, this one has me perplexed. This post seems to be on the Kat Radio Group channel, but doesn't show up on the channel, nor on network updates. This is a bit curious. Am I missing something? https://www.hivedmusic.com/p/texas-rumours-swirl-is-don-pearse-taking-the-kat-radio-group-south-89c9idynisdyil3zg

Comment01 Jan, 2025

You should always create an event for your local timezone, and it will show the converted time to each person who is viewing, in their timezone , depending on where they are in the world. Based on what you mentioned, you would create the event for...

Issue30 Dec, 2024

(Issue #MS-IS-3012-948) Time Zone changes on the event page

Please see attached screenshot. I was able to edit the date of the event but not the time zone -- I need it to reflect 1pm EST not Berlin time -- is there a place to shift that or is this something your team has to do?

Comment26 Dec, 2024

The help article addresses key concerns, and while Featured Pages might cover some scenarios, incorporating an independent industry-standard analytics tool like Google Tag Manager could significantly improve analytics capabilities and compatibility...

Comment18 Dec, 2024

Let me also chime in here. It's not a question of additional templates - that can be released easily. We have no mechanism today for setting up an extended mailing schedule that is triggered based on each members arrival into the network. And to be...

Comment17 Dec, 2024

Manan stated that two to three more email templates can be added that I can be used This has already been replied in the 2nd comment on...

Comment17 Dec, 2024

Thank you for a meaningful feature request. Event communication flow seems to be non-existent Event communication flows are already there. When someone registers for an Event, they are notified about their registration. And at the same time, the...

Issue17 Dec, 2024

(Issue #MS-IS-1712-270) Instagram and X activation

Within our community -- I am not seeing an option for shares on Instagram or X from the platform -

Issue17 Dec, 2024

(Issue #MS-IS-1712-679) Event communication flow seems to be non-existent if we choose to leverage having people sign up for in-person or online events through maincross

Event communication flow seems to be non-existent if we choose to leverage having people sign up for in-person or online events through maincross At minimum what SMS reminders and email template flow can be activated when someone signs up -- we are...

Issue17 Dec, 2024

(Issue #MS-IS-1712-985) Additional Email Templates, flows, network operator control for onboarding new members>>>>High priority as it is impairing our launch

1. Automated email flows and reminders for new members 2. More email templates for new members - there should be a flow of at least three to four emails educating new members so they get onboarded, inspired to post their first piece of content and...

Comment16 Dec, 2024

Please help us help you🙏. Event flows are completely different from new member flows. These cannot be addressed in the same issue thread. Please post these as 2 separate issues as mentioned in the earlier issue posted https://www.maincross.net/p/issue-ms-is-1612-710-1-automated-email-text-reminders-for-event-registrations-2-more-emails-to-new-members-based-on-a-flow-ear6sampwnk6o0g

Issue16 Dec, 2024

(Issue #MS-IS-1612-684) Email Templates, flows, network operator control for onboarding new members, online events, etc. >>>>High priority as it is impairing our launch

1. Automated email flows and reminders text and sms alerts for new members and for events online/in-person events. 2. More email templates for new members - there should be a flow of at least three to four emails educating new members so they get...

Issue16 Dec, 2024

(Issue #MS-IS-1612-710) 1. Automated email / text reminders for event registrations. 2. More emails to new members based on a flow.

1. Automated email / text reminders for event registrations. -- we need them -- have you all considered a Lu.MA integration? 2. More emails to new members based on a flow. 3. I need to be able to send the emails and pre-set when they go out not...

Answer15 Dec, 2024

Ability add Javascript Code Snippets or CSS code to the site elements?

Thank you for a pertinent question. We've just added a new item to the running FAQ page: https://www.maincross.net/help/faqs#extending

Answer15 Dec, 2024

How do we update Transactional emails and Broadcast emails to be sent from our brand domain?

Thank you for your question. Yes its possible and most networks have opted for this. Please see the help article: https://www.maincross.net/help/custom-email-sender for all details. In case of further queries on this topic, please comment on this...

Question14 Dec, 2024

Ability add Javascript Code Snippets or CSS code to the site elements?

Are we able to add our own JavaScript code snippets and CSS code to the site elements? Use case would be for tracking user anayltics, heatmaping, and other thirdparty tools integrations?

Your answer?

1 answers received

Question14 Dec, 2024

How do we update Transactional emails and Broadcast emails to be sent from our brand domain?

We would like to know if it’s possible to configure transactional and broadcast emails under "Essential Config > Core" to be sent from our own brand domain (e.g., [email protected] \ [email protected]) instead of the default domain used by your...

Your answer?

1 answers received

Answer10 Dec, 2024

How does MC have a newsletter-like feature? How does it compare to Beehiv or Substack

You may also see the new Product story, hot off the press: "Expanding reach with the upcoming multi-modal Communication Suite" - https://www.maincross.net/p/expanding-reach-with-the-upcoming-multi-modal-communication-suite-c7xu00wtyhmkt60j

Comment30 Nov, 2024

Yes, setting a payment gateway (PG) per channel is an ask from other networks, and is a roadmap feature, so it will be released. However please note that this will be available on Thriving and above plans since its an advanced feature and is...